Privacy Policy

1. Introduction

Slotify ("we," "our," or "us") provides AI-powered appointment scheduling services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our web application, mobile app, and AI phone receptionist services.

2. Information We Collect

We collect information in the following ways:

• Account Information: When you create an account, we collect your name, email address, and password. Business accounts may also provide business name, address, phone number, and service offerings.
• Customer Information: When customers book appointments (via web, mobile app, or phone call), we collect their name, phone number, email address, and appointment preferences. This data is stored on behalf of the business using our service.
• Call Data: When customers interact with our AI receptionist via phone, we may record call transcripts and metadata (call duration, outcome) to improve our services and for quality assurance.
• Usage Data: We collect information about how you use our platform, including pages visited, features used, and device information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our appointment scheduling services
• Send appointment confirmations, reminders, cancellations, and reschedule notifications via SMS and email
• Operate and improve our AI phone receptionist
• Authenticate users and manage accounts
• Respond to support requests and communicate with you
• Analyze usage patterns to improve our product
• Comply with legal obligations

4. SMS and Text Messaging

We send SMS messages for appointment confirmations, reminders, cancellations, and reschedules. By providing your phone number when booking an appointment, you consent to receive these transactional messages. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply START to re-enable messages. We do not share your phone number with third parties for marketing purposes.

Our Mobile Terms of Service are available at Terms and our Privacy Policy at Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• With the business: Customer data (name, phone, email, appointment details) is shared with the business whose appointment was booked.
• Service providers: We use trusted third parties (e.g., hosting, SMS delivery, AI services) who process data on our behalf under strict agreements.
• Legal requirements: We may disclose information when required by law or to protect our rights and safety.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and secure authentication.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Appointment and call data may be retained for business records and analytics. You may request deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@slotify.com or through the contact information provided in your account settings.